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Deputy Area Manager - Debt Management Services - Urban GCL

Deputy Area Manager - Debt Management Services - Urban GCL

Bajaj Finance

4 - 5 years

6 - 11 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Urban GCL
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (RO's) as needed.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and refine their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets by visiting customers/agencies.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for product repossession.

Willingness to travel with Recovery Officers (RO's) as required.

Ability to allocate cases to team members in a timely manner.

Proficiency in Excel and daily tracking of team performance.

Experience maintaining accurate records of customer interactions and transactions.

Strong skills in handling escalations and issue resolution.

Experience with daily risk report management.

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming team members.

Proven ability to manage a team of collection officers to meet targets.

Problem-solving skills in the collection process.

Ability to manage and analyze collection reports.

Experience in legal recovery for vehicle finance, repo, and legal management.

Experience in litigation and case management.

Knowledge of compliance and risk mitigation processes.

Experience in reporting and documentation.

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