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Deputy Area Manager - Debt Management Services - The Wheels

Deputy Area Manager - Debt Management Services - The Wheels

Bajaj Finance

4 - 5 years

3 - 7 Lacs

chandigarh

Posted:6 hours ago| Platform:

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Skills Required

finance documentation legal risk business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - The Wheels
Job Purpose
Achieve assigned targets across various parameters, oversee Car Finance business operations while maintaining compliance, and manage partners and agencies. Duties and Responsibilities

Achieve collections targets by visiting customers and agencies.

Monitor performance against set parameters and provide regular updates and guidelines.

Review and track milestones.

Ensure compliance with legal guidelines during repossession of products.

Travel with Recovery Officers (ROs).

Allocate cases to team members in a timely manner.

Demonstrate proficiency in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation.

Oversee reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for repossessing products.

Willingness to travel with Recovery Officers (ROs).

Proficient in Excel for performance tracking.

Accurate record-keeping of customer interactions and transactions.

Experience in handling escalations promptly and effectively.

Daily management of DRR (Daily Risk Report).

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming team members.

Team management experience to achieve collection targets.

Problem-solving skills for issues encountered in the collection process.

Ability to manage collection reports and improve collection performance.

Experience in legal recovery, repo, and legal management for vehicle finance.

Knowledge of litigation and case management.

Understanding of compliance and risk mitigation.

Experience in reporting and documentation.

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