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Deputy Area Manager - Debt Management Services - The Wheels

Deputy Area Manager - Debt Management Services - The Wheels

Bajaj Finance

4 - 5 years

3 - 7 Lacs

hyderabad india

Posted:3 days ago| Platform:

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Skills Required

finance documentation legal risk business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - The Wheels
Job Purpose
Achieve targets in various assigned parameters. Oversee car finance business while maintaining compliance. Handle partners and agencies. Duties and Responsibilities

Achieve collections targets by visiting customers and agencies.

Monitor performance against set parameters, provide regular updates, and offer proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during repossession of products.

Travel with Relationship Officers (RO's).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of DRR (Daily Risk Report).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL (Non-Performing Loans) in Wheels (vehicle finance).

Repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through customer and agency visits.

Ability to monitor performance, provide updates, and offer guidance.

Experience in milestone reviewing and tracking.

Understanding of legal guidelines for product repossession.

Willingness to travel with field staff (RO's).

Experience in timely case allocation to team members.

Proficiency in Excel for daily tracking and reporting.

Ability to maintain accurate customer interaction and transaction records.

Strong escalation and issue resolution skills.

Experience in managing DRR (Daily Risk Report).

Strategic mindset for improving collection rates.

Experience in counseling and developing team members.

Proven ability to manage and lead a collections team.

Problem-solving skills within the collection process.

Ability to manage and analyze collection performance reports.

Knowledge in legal recovery for vehicle finance and NPL management.

Experience in repo, legal management, litigation, and case management.

Strong understanding of compliance and risk mitigation.

Reporting and documentation skills.

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