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Deputy Area Manager - Debt Management Services - The Wheels

Deputy Area Manager - Debt Management Services - The Wheels

Bajaj Finance

4 - 5 years

3 - 7 Lacs

jaipur

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal risk business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - The Wheels
Job Purpose
Achieve targets across various assigned parameters. Oversee Car Finance business while maintaining compliance. Handle partners and agencies. Duties and Responsibilities

Achieve collection targets by visiting customers and agencies.

Monitor performance against set parameters and provide regular updates and guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during product repossession.

Travel with Recovery Officers (RO's) as required.

Timely allocation of cases among team members.

Proficient in Excel for data management and reporting.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR) activities.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and develop skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify issues encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Oversee legal recovery for Urban NPL (Non-Performing Loans) Wheels (Vehicle Finance), including repossession and legal management.

Manage litigation and case management processes.

Ensure compliance and risk mitigation measures are followed.

Oversee reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets by visiting customers and agencies.

Ability to monitor performance metrics and provide effective guidelines to team members.

Experience in milestone review and tracking.

Understanding of legal compliance in repossession processes.

Willingness to travel with field teams as needed.

Experience in case allocation and team management.

Proficiency in Excel and daily performance tracking.

Ability to maintain accurate records of customer interactions and transactions.

Strong escalation management and problem-solving skills.

Experience in daily risk report management.

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and developing team members' professional skills.

Proven team leadership to achieve collection targets.

Experience in managing and rectifying collection process issues.

Knowledge of legal recovery, repossession, litigation, case management, compliance, and risk mitigation in the vehicle finance sector.

Strong reporting and documentation skills.

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Deputy Area Manager - Debt Management Services - The Wheels