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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

jhunjhunun india

Posted:23 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review milestones and track progress.

Ensure legal guidelines are complied with during repossession of products.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking and performance analysis.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Handle legal recovery for Urban NPL Wheels (Vehicle Finance), including repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer/agency visits.

Ability to monitor and report team performance against set parameters.

Experience in milestone tracking and performance review.

Knowledge of legal guidelines for product repossession.

Willingness to travel with Recovery Officers.

Ability to allocate cases and manage a team effectively.

Proficiency in Excel for daily tracking and analysis.

Record-keeping skills for customer interactions and transactions.

Strong escalation handling and problem-solving abilities.

Experience in DRR (Daily Risk Report) management.

Ability to develop strategies for improving collection rates.

Team coaching and development experience.

Proven experience in managing collection officers and achieving team targets.

Problem resolution during collection processes.

Experience in preparing and analyzing collection performance reports.

Legal recovery and management experience, especially in vehicle finance.

Litigation and case management skills.

Knowledge of compliance and risk mitigation practices.

Experience in reporting and documentation.

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Deputy Area Manager - Debt Management Services - Rural