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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

kolar chikkaballapura

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters, provide regular updates, and offer proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (RO's) as required.

Allocate cases to team members in a timely manner.

Demonstrate proficiency in Excel.

Track team members' performance daily.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation.

Prepare necessary reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer or agency visits.

Ability to monitor and report performance against set parameters.

Experience in compliance with legal guidelines during repossession.

Proficiency in Excel for daily performance tracking and reporting.

Experience in managing and grooming a team to achieve collection targets.

Ability to handle escalations and resolve issues effectively.

Experience in legal recovery, litigation, and case management related to vehicle finance.

Strong organizational, compliance, and documentation skills.

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