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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

india kushalgarh

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets through customer/agency visits.

Ability to monitor and guide team performance with regular updates.

Familiarity with milestone reviewing and tracking.

Knowledge of legal compliance related to product repossession.

Willingness to travel with Recovery Officers.

Experience in timely allocation of cases to team members.

Proficiency in Microsoft Excel for daily performance tracking.

Ability to maintain accurate records and handle escalations efficiently.

Experience with DRR (Daily Risk Report) management.

Skill in developing and implementing strategies for collection improvement.

Ability to counsel and train direct reportees.

Team management experience in a collections or recovery environment.

Problem-solving skills for issues encountered during collections.

Experience managing average collection reports for performance improvement.

Knowledge of legal recovery, repo, and litigation processes, especially in vehicle finance.

Understanding of compliance and risk mitigation practices.

Strong reporting and documentation skills.

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