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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

pandharpur india

Posted:23 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (RO's) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of DRR (Daily Risk Report).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets by visiting customers/agencies.

Ability to monitor and review performance against set parameters.

Familiarity with legal guidelines related to repossession.

Experience in allocating cases to team members and tracking their performance.

Proficiency in Excel for daily performance tracking.

Experience in maintaining accurate records of customer interactions and transactions.

Ability to handle escalations and resolve issues effectively and promptly.

Experience in managing daily risk reporting.

Skills in developing and implementing strategies for improved collection rates.

Experience in coaching and developing team members.

Proven ability to manage a team of collection officers to achieve targets.

Problem-solving skills in the collection process.

Experience in legal recovery, litigation, and case management, especially in vehicle finance.

Knowledge of compliance and risk mitigation practices.

Strong reporting and documentation skills.

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