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Deputy Area Manager - Debt Management Services - CGCL

Deputy Area Manager - Debt Management Services - CGCL

Bajaj Finance

1 - 2 years

4 - 8 Lacs

satara

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - CGCL
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during repossession of products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.

Litigation & Case Management.

Compliance & Risk Mitigation.

Reporting & Documentation.

Required Qualifications and Experience

Proven experience in achieving collections targets in the financial sector.

Ability to monitor performance and provide guidelines to team members.

Experience in reviewing and tracking milestones.

Knowledge of legal compliance for product repossession.

Willingness to travel with team members as required.

Experience in timely allocation and delegation of cases.

Strong proficiency in Excel for daily performance tracking.

Ability to maintain accurate customer records and manage escalations.

Experience in DRR (Daily Risk Report) management.

Ability to develop and implement strategies for improving collection rates.

Strong team management and mentoring skills.

Experience in legal recovery, litigation, and compliance.

Strong reporting and documentation skills.

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