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Bajaj Finance
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Deputy Area Manager - Debt Management Services - CGCL

Deputy Area Manager - Debt Management Services - CGCL

Bajaj Finance

1 - 2 years

4 - 8 Lacs

jalgaon

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - CGCL
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during product repossession.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by field visits to customers/agencies.

Ability to monitor performance and provide regular updates with proper guidance.

Experience in milestone reviewing, tracking, and case allocation.

Knowledge of legal guidelines for product repossession.

Willingness to travel with Recovery Officers.

Proficiency in Excel and daily performance tracking.

Ability to maintain accurate customer records and handle escalations.

Experience with DRR (Daily Risk Report) management.

Skill in developing and implementing collection strategies.

Capability to counsel and develop team members’ skills.

Experience in managing a team of collection officers.

Ability to resolve issues encountered in the collection process.

Knowledge of legal recovery, litigation, and compliance in vehicle finance collections.

Strong reporting and documentation skills.

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