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Deputy Area Manager - Debt Management Services - CGCL

Deputy Area Manager - Debt Management Services - CGCL

Bajaj Finance

1 - 2 years

4 - 8 Lacs

nagpur

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - CGCL
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones and progress.

Ensure legal guidelines are complied with during repossession of products.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily performance tracking of team members.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation.

Prepare and maintain reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance and provide regular updates and proper guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal compliance during repossession.

Willingness to travel with Recovery Officers.

Ability to allocate cases to team members in a timely manner.

Proficiency in Excel for daily performance tracking.

Record keeping of customer interactions and transactions.

Experience in handling escalations and resolving issues.

Knowledge of DRR (Daily Risk Report) management.

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming direct reportees.

Team management skills for collection officers.

Problem-solving skills during the collection process.

Ability to manage and improve average collection reports.

Experience in legal recovery for Urban NPL Wheels and vehicle finance repossession and legal management.

Litigation and case management knowledge.

Understanding of compliance and risk mitigation.

Reporting and documentation skills.

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Deputy Area Manager - Debt Management Services - CGCL