Department Manager

Role & responsibilities

Is responsible for store opening/closing based on the shift. Conduct floor walk with purchase to ensure Hygiene, FIFO, timely refilling, proper display & correct price boards.

Conduct Daily briefing for SA along with floor officer and for Cashier & Packers along with cash officer. Participate in weekly store meeting, weekly briefing for security staff, housekeeping staff and promoters.

Track the daily KRAs for staff motivation & engagement. Guide the officer (floor, cash) for delegating task based on daily attendance of staff.

Handle routine asset maintenance issues by coordinating with vendor, maintenance team. Supervise daily Perpetual Inventory and 10 item stock take.

Ensure adherence to processes as per guidelines at receiving, on the floor and at the cash point to control pilferage. Monitor daily cash handover to bank  and follow strong room process at opening, closing.

Check the SRT register and ensure process is followed. Handle customer complaints and queries.

Supervise availability of Trollies, Baskets & bags for customer convenience and keep track of the trolly count on daily basis. Implement the suggestions of Process Audit & Fire Safety Audit by providing guidance to team. Assist ASM/SM to prepare a plan with timelines for stock take, delegate task, monitor & follow up.

Lead & actively participate in the Emergency Response Team, Fire Mock Drill (safety day). Coordinate with maintainence team for Dry Run of critical equipment. Conduct On the Job Training for Junior /Floor Officers, existing SAs. Ensure freshness, availability & visibility of Top Selling, Focus SKUs in non core, coordinate with category & execution for identifying slow/non moving SKUs, implement mark down, partial mark down, write off. Interacting with government official during their visit to the store and coordinating with relevant departments, functions.