Dental Patient Care Coordinator

Job Description

Dental Patient Care Coordinator Job Description: Mandatory Requirement: Must have dental experience or background with excellent English Communication skills Process: US Shift Answer the Call to a Brighter Smile: Become a Dental Call Center Agent! Are you a friendly, outgoing individual with a knack for customer service and a desire to help people achieve their best smiles? Then a career as a Dental Call Center Agent might be the perfect fit for you! Dental Call Centers play a vital role in connecting patients with the oral healthcare they need. As a Call Center Agent, you'll be the first point of contact for prospective and existing patients, ensuring they have a positive and informative experience. It's more than just answering phones - you'll be a key player in building relationships and streamlining the patient journey. What You'll Be Doing: This dynamic role involves a variety of responsibilities, including: · Answering phone calls: You'll be the voice of the dental practice, providing a warm and professional greeting to all callers. · Scheduling appointments: Efficiently schedule appointments for new and existing patients, considering dentist availability, patient preferences, and treatment requirements. · Providing information: Answer inquiries about services offered, office hours, location, insurance coverage, payment options, and other relevant details. · Verifying insurance: Verify patient insurance coverage and benefits, ensuring accurate billing and a smooth payment process. · Confirming appointments: Proactively confirm scheduled appointments with patients, reducing no-shows and maximizing efficiency. · Handling patient inquiries and complaints: Effectively address patient inquiries and concerns, resolving issues promptly and professionally. · Updating patient records: Accurately update patient information in the system, ensuring all data is current and complete. · Making outbound calls: Contacting patients for appointment reminders, follow-up care, and special promotions. · Collaboration with the dental team: Communicating effectively with dentists, hygienists, and other staff to ensure seamless patient care. · Maintaining a clean and organized workspace: Ensuring a professional and efficient work environment. Who We're Looking For: Successful Dental Call Center Agents possess the following qualities: · Excellent Communication Skills: Clear and concise verbal and written communication skills are essential for interacting with patients and colleagues. · Exceptional Customer Service Skills: A patient and empathetic demeanor with a genuine desire to help others is critical. · Strong Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records. · Proficiency in Computer Skills: Experience using computers, phone systems, and dental software is highly desirable. · Knowledge of Dental Terminology (Preferred): While not always required, familiarity with basic dental terminology can be beneficial. · High School Diploma or Equivalent: A high school diploma or equivalent is typically required. Why Join the Premiere Dental Call Center Team? Working in a Dental Call Center offers numerous benefits: · Making a Difference: You'll be helping people access the dental care they need, contributing to their overall health and well-being. · Professional Development: Opportunities for training and development to enhance your skills and knowledge in the dental field. · Team Environment: Working as part of a supportive and collaborative team. If you're ready to contribute your skills and passion to a rewarding career, consider applying for a Dental Call Center Agent position today! You'll be answering the call to a brighter smile, one patient at a time. Job Type: Full-time Pay: ₹15,000.00 - ₹35,218.76 per month Schedule: Evening shift Night shift Supplemental Pay: Yearly bonus Language: Hindi (Required) Work Location: In person