Delivery Operations Team Lead

 About The Role  

Skill required: Order to Cash - Collections Processing

Designation: Delivery Operations Team Lead

Qualifications:BCom/Any Graduation

Years of Experience:7 to 11 years

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for? Bachelors degree requiredMin. 5 years of demonstrated work experience in Collections process with minimum of 3 years of people management experienceStrong Stakeholder management and communications skills, related process domain expertise and experience, supervisory skills 1-3 years of experience in leading and motivating a team to achieve goals Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.Good Communication Skills, Problem solving skills, Client relationship building skills, Cash Application, Invoice ManagementWritten and spoken ability to communicate in English for Accenture interaction Attention to details Must be a good team player Excellent customer serviceResponsibility and accuracy in the completion of received tasks Ability to solve urgent matters and work under pressure Flexibility, especially in the period of month quarter year end closing Reliable proactive approach to entrusted tasks thinking outside the boxExcellent interpersonal and communication skillsTime management and organization skills Ability to work in a multicultural and diverse environmentA natural ability to adapt to changeClient industry experience a plus OTC Reporting,Dispute Management

Roles and Responsibilities: Responsible for managing the team s workload distribution, ensuring that all metrics are met, and issues are properly and promptly addressed.Supervise, develop and motivate a team of Collector-Agents, setting objectives for each role to ensure that skill levels within the team are effectively utilized Manage the collection strategy process and handle dispute-resolution effortsIdentify and monitor at risk customers and aged invoicesWork closely with key teams and Sales in mitigating collection riskCollaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives.Attend client meeting to discuss account performance and address issues as requiredPreparation and consolidation of reportsConduct weekly account analysis and prepare a report to be shared with the overall OTC Manager and Leadership Teams
 Qualification BCom,Any Graduation