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Delivery Operations Senior Analyst

Delivery Operations Senior Analyst

Accenture

5 - 8 years

8 - 12 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

standard operating procedures customer service auditing root cause analysis talent acquisition service operations process improvement initiatives preventive action data integrity process documentation performance metrics mis delivery operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Talent Acquisition - Onboarding

Designation: Delivery Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Ensure strict confidentiality and security of client data throughout onboarding operations.

Accurately update client applications in accordance with user guides and process documentation.

Promote adherence to LWIs and flag inconsistencies or gaps to SMEs or leadership.

Foster team engagement through participation in team-building activities and collaborative initiatives

Identify and propose process improvement initiatives to enhance efficiency, accuracy, and control.

Monitor and enhance performance metrics, ensuring transparency and effectiveness in measurement systems.

Update daily process metrics and maintain comprehensive MIS reports.

Uphold the highest standards of customer service and ensure prompt resolution of outstanding issues.

Demonstrate ownership by proactively completing tasks and supporting related activities beyond immediate scope.

What are we looking for?

Interpret and analyze client-specific onboarding processes to ensure alignment with business rules and service standards.

Oversee the processing and auditing of employee service requests and tickets related to onboarding using HR systems and platforms (e.g., Workday, ServiceNow).

Ensure timely and accurate collection, verification, and processing of employee documentation.

Maintain and monitor onboarding records, ensuring systems are updated and data integrity is preserved.

Serve as the escalation point for onboarding-related queries and resolve issues efficiently.

Contribute to the development and refinement of onboarding frameworks, policies, and procedures in line with organizational objectives.

Provide operational guidance and support to the onboarding team, ensuring consistency and compliance across all activities.

Escalate complex issues appropriately and collaborate with stakeholders for resolution.

Participate in client meetings and document discussions through detailed minutes of meetings.

Ensure Standard Operating Procedures (LWIs) are regularly reviewed, updated, and communicated to the team.

Conduct root cause analysis for process issues and recommend corrective and preventive actions.

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Delivery Operations Senior Analyst