Delivery Operations Associate Manager

 About The Role  
Skill required: Talent Development - Learning Delivery Operations
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Ensure successful delivery of learning solutions and review their effectiveness and applicability. Talent Development processPerform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead Provide input to budget and manage costs to operate within budget guidelinesIdentify the resources from internal pool/Internal learning accounts or from external sources.Work with sourcing team to source the best of the resources and hiringWork with Mobilization team for new deals for transition. Ensure transition plan is being followed and client SLA/OLA/KPIs are reviewed and agreed after thorough discussion with internal learning leadership team (CXL, Account Lead, Overall Lead)Manage client visits and support client presentations for new RFPs.Manage attrition rate in the respective team/span managed.Conduct site tours for potential clientsAccountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representatives.Leverage extensive knowledge of functional or business area, in a manner that provides business value to own team / projectOversee the requirements to support new project requestsProject management skills (Planning & Organizing)Strong organizational skillsAbility to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus clientWhat are we looking for?
Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Accountable for Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Client experience lead (CXL)Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Strong financial analysis skills (Cost vs. Revenue)Excellent communication skills and ability to effectively communicate with various groups within the organization English language proficiency requiredMulti-cultural awarenessPassion for customer serviceDeductive / reasoning skillsCritical thinking / problem solving skillsWork well within a team environmentGood time management skills
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation