Delivery Manager - Banking

About The Company:

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience. It is one of the worlds largest independent quality assurance providers, headquartered in Navi Mumbai, India . We help provide Quality Assurance Solutions & Services to 254+ Clients of all sizes around the world, across various verticals and geographies i.e., with operations spread across 25 countries and a workforce of more than 3700+ employees, the organization enables some of the leading banking, retail, e-commerce, government, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals.

QualityKiosk Technologies is a pioneer in Quality Engineering. The company has been featured in renowned global advisory firms' reports, including Forrester, Gartner, The Everest Group, and Hurun Report, for its innovative, IP-led quality assurance solutions and the positive impact it has created for its clients in the fast-changing digital landscape. The company was named the 'Best IT Employer of the Year Award' by the prestigious Business Leader of the Year Award by ET Ascent and World HRD Congress in 2023 and the Best Company to Work for 2022 by Business Connect Magazine.

Quality Kiosks 3700+ Quality Assurance consultants are spread across the globe including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartners ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress.

Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 300+ clients from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.

Key Responsibilities And Deliverables:

• 15-20 years of Rich Experience in Service Delivery for testing project including presentations, effort estimation module, commercial terms n conditions, technical solutions, engagement model
• Client Handling: Interaction with customer for new projects, leads, proposals, SOW (Scope of work), cross-sell, project reviews, escalation handling (defining governance model)
• Multi-geographies - India, ME, FE
• Managing multiple projects in Digital and Enterprise Applications Space in BFS Segment
• Delivery of Projects - multiple projects in parallel (including automation, functional, small to large size large project)
• Drive automation-first strategy and convert the KAM accounts into automation led outcome.
• Convert the BAU engagement into outcome led multi-year Outcome based and BVR Led deals.
• Create Integrated Program Level Executive reporting and present to Key stakeholders including CxO.
• Ability to work in ambiguous environment and deliver (e.g.: project with come with variety may not come with various domain in BFS, data migration testing, middle ware testing
• Experience of working in Agile methodology and agile project life cycle
• Identifying risks and guiding team (even in projects where your expertise is lacking)
• Test assessment for traditional and agile methodologies for clients
• Team Handling: biggest team size - 120+
• Customer teams to handle: Business, Operations, IT, Re-engineering (BTG - Business tech group)
• QK Internal Team to handle: Service Delivery Team, Project Managers, Test Leads, Seasoned Bankers, Business Dev Team, Product, Tech, RMG, HR, Sr. Mgmt., Infra
• Creating and implementing testing standards across
• Knowledge Management: People Process Tools
• BFS (Banking, NBFC, Depositories, Mutual Funds, Securities)
• Banking - Retail, Rural, Corporate, SME,
• Type of banks: Universal Banks, Payment banks, Small Finance Banks.
• Service Lines: Functional testing, Automation (Traditional and Robotic Test Automation), API Automation, DevOps-CT
• P&L responsibility
• Handling Proof of Concepts (POC) and POV (value) including creating business case
• Team coaching and mentoring.
• Leading Banking Domain & Process CoEs.

Delivery Management

• Deliver scope of services accurately and timely through service delivery team
• Build and maintain a high performing team.
• Encourage and develop innovation and continuous improvement practices in the team.
• Reporting to Client and QK leadership Broad level-presale and service delivery

Essential Requirements

• Client relationship management
• Service Delivery Management
• People Management expertise
• Experience managing conflict and negotiating resolution.
• Demonstrated ability to lead a team and work towards defined goals.
• Strong verbal and written communication skills
• Strong attention to detail and willing to roll up sleeves and get the work done.
• Good team player, flexible, enthusiastic, innovative, and proactive
• Decision Making
• Self-starter with the ability to and confidence to work on own initiative to strict deadlines.
• Project Management expertise
• Demonstrates flexibility in fast-paced environment.
• Sense of personal accountability and self-motivation
• Excellent Organization skills
• Teamwork and Collaboration
• Work planning/Estimating

Talent Acquisition Teams Details:

Interested applicants can mail their resume to the below TA leads. Do mention the title you’re applying for followed by your name & city as the subject line.

• Tanvi Palwankar (Executive – Global Talent Acquisition, Human Resources)

tanvi.palwankar@qualitykiosk.com

(M) - WhatsApp Your Resume, if you largely meet the hiring criteria – 8766682192

• Cc - Kevin Rodricks (General Manager – Global Head Talent Acquisition, Human Resources) kevin.rodricks@qualitykiosk.com

(M) - WhatsApp Your Resume, if you largely meet the hiring criteria – 9833926287