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Delivery Excellence Coach

Delivery Excellence Coach

Virtusa

4 - 8 years

6 - 10 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

delivery excellence rca customer management change management agile cmmi risk management sdlc team building auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role

Delivery Excellence Coach (DEC)

Qualification

Graduate/Postgraduate in Science / Engineering

Must Have Skills

Strong knowledge on various SDLC lifecycles

Knowledge on CMMI, ITIL, DevOps, Agile methodologies

Hands on experience in Agile

Hands-on experience in facilitating large project teams / accounts

Hands-on experience in driving Improvements

Hands-on experience in Quality Metrics analysis, reporting and high maturity

Experience in training project teams on Quality Management System

Good oral and written communication skills, customer facing experience

Key Activities

Process Advisory

o Facilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution

o Enable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc

o Facilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks

o Facilitate effective Root Cause Analysis (RCA) and e ensure project teams adopt and effectively use high maturity practices

Proactive Risk Management

o Conduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality

o Flag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management

Continual Improvements

o Enable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.

o Highlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives

Customer Management

o Support a account level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer

o Define customer specific process as required and support any customer reporting needs that needs Delivery Excellence support

Industry frameworks, standards & models

o Help the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required.

o Understand the regulatory compliance, external / customer audits / assessments that is required for the account

Learning & Teamwork

o Actively involve in learning newer aspects to ably support delivery team

o Conduct internal KSS sessions

o Collaborate, work as a team and support team building

o Support team mentoring and onboarding efforts.

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Delivery Excellence Coach