Delivery Consultant

Required Qualifications:

• Bachelor's degree in Pharmacy, Health Informatics, Information Technology, Computer Science, or a related field advanced degrees or pharmacy-related certifications (e.g., Pharm.D., Registered Pharmacist) are preferred.
• Minimum of 4-5 years of hands-on experience in Oracle Health Millennium (Cerner) Pharmacy module implementation, design, build, and/or direct support.
• Strong knowledge of pharmacy operations, including medication dispensing, immunization configuration, inventory management, and clinical workflows in hospital or retail pharmacy settings.
• Proficiency in Cerner core fundamentals, such as preference maintenance (prefmaint), privilege maintenance (privmaint), Discern Rules, etc
• Experience with EHR workflow assessments, system configuration, Go-Live support, and integration with third-party systems (e.g., automated dispensing systems).
• Excellent communication and interpersonal skills to convey technical solutions to non-technical stakeholders.
• Flexibility to travel occasionally for client onsite support, participate in on-call, and availability for nights/weekends during implementations.

Preferred Qualifications:

• Experience with Oracle Health Millennium's broader platform, including integration of Pharmacy solutions with order entry, clinical documentation, and medication administration modules.
• Familiarity with healthcare regulations in India (e.g., NABH, Drugs and Cosmetics Act) and awareness of global pharmacy practice standards (e.g., ISMP, WHO guidelines).
• Certification in Oracle Health (Cerner) Pharmacy or Medication Management solutions, or related healthcare IT credentials.
• Ability to thrive in a fast-paced, multidisciplinary project environment, ensuring safe, efficient, and compliant medication management.

• Perform start-to-finish support of Oracle Health Millennium Pharmacy and Medication Management modules, including medication order management, multum updates, clinical decision support alerts, medication verfication and dispensing workflows, charges, and NDC management.
• Provide direct support for system troubleshooting, issue resolution, and optimization of existing installations, ensuring minimal downtime and seamless integration with other EHR components.
• Conduct workflow assessments and collaborate with healthcare professionals (e.g., pharmacists, clinical informatics, physicians) to identify opportunities for process improvements and system enhancements.
• Manage pharmacy impacts with system upgrades, releases, and enhancements, including testing, validation, and end-user training to ensure compliance with regulatory standards and clinical best practices.
• Facilitate stakeholder meetings, develop agendas, track action items, and document solutions to support Go-Live activities and post-implementation sustainment.
• Develop and maintain operational documentation (ITIL run books), including build standards, common troubleshooting resolution steps, governance requirements, policies, and procedures.
• Monitor system performance, generate reports using tools like LightsOn, and recommend optimizations to improve care delivery and revenue generation.
• Stay updated on pharmacy Oracle Health updates, US regulatory requirements, and industry trends to advise on strategic system alignments.

Career Level - IC3