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IDFC FIRST Bank
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Debt Manager-Flows-Central Settlements

Debt Manager-Flows-Central Settlements

IDFC FIRST Bank

0 years

0 Lacs

thane maharashtra india

Posted:6 days ago| Platform:

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Skills Required

drive negotiation schedule management metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Role/Job Title: Collection Manager-Central SettlementsBusiness: Retail AssetsFunction/ Department: Call Center Collections - Central SettlementsPlace of work: Varied

Roles & Responsibilities

'The Key role of the Central settlements Manager isTo drive Overall Settlements- Ensure cases settled within the defined TAT and above 95%To ensure negotiation on 100% of casesTo negotiate increase in value of the initial offerTo drive collections on the agreed settlement valueTo drive key performance input measures like customer contactability, Login adherence and schedule management

Key Success Metrics

Settlement %, % Increase in negotiated value, Collection %, Schedule adherence and deliver prescribed login hours

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IDFC FIRST Bank

Banking and Financial Services

Chennai

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Debt Manager-Flows-Central Settlements