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Bridgexcel
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Debt Collection Manager (Head)

Debt Collection Manager (Head)

Bridgexcel

12 - 14 years

20 - 22 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Head of Collections Team Handling Debt Recovery Debt Recovery Head Debt collection manager- Head Unsecured Loans Collection Personal Loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Managing the Debt Collection Process:

Leading the debt collection team.
Monitoring all stages of customer interactionfrom initial reminders to final recovery.
Working exclusively withpersonal (unsecured) loans.

2 . Developing and Implementing Improvement Strategies:

Designing and implementing initiatives to improve collection efficiency.
Tailoring strategies based on customer profiles and types of delinquency.

3. Monitoring and

Regularly tracking key performance indicators such as:
Recovery Rate
Roll Rate
Cost of Collection
Other relevant operational metrics

4. Team Management:

Setting and overseeing individual and team KPIs.
Conducting regular team meetings, performance reviews, and daily activity coordination.

5. Communication Channels Development:

Implementing and optimizing digital communication channels such as IVR, SMS, push notifications, and email.
Improving outreach and engagement with customers.

6. Cross-Department Collaboration:

Working closely with Quality Control, Analysts, BI teams, and IT.

Contributing to script development, technology implementation, and process improvements.

Planning and Strategy:

Developing and regularly updating a strategic roadmap for the collections department.
Defining short-term and long-term goals and priorities.

8. Working with Analysts and IT:

Assigning and managing tasks for BI and IT teams.
Participating in the design and implementation of automation solutions.

9. Reporting and Communication with Management:

Preparing performance reports and presenting them to senior management.
Sharing insights and proposing process improvements.

Requirements:

Education:

Work Experience:

Technology Knowledge:

Managerial Experience:

Team Management Skills:

Language Skills:

Technical Skills:

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