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Deal Solution Architect

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

sla solution architecture itil ticket data analysis ticket volumetrics analytics identifying automation use cases automation technologies itsm tools estimation productivity business processes it systems trending technologies power bi dashboards

Work Mode

On-site

Job Type

Full Time

Job Description

As an Application Debt and Automation Analyst, you will be responsible for analyzing customer application ticket data to identify debt categories and opportunities for Optimization, Elimination, and Automation. Your role will involve collaborating with Solution Architects and the BD Team to define the scope for the GSA SS team based on customer requirements. You will perform in-depth analysis on a large volume of application ticket data to pinpoint potential Automation and Elimination opportunities, estimating the effort savings through ticket optimization. Additionally, you will work closely with the Enterprise Automation Team to develop winning Automation Solutions for customers, including Resource Load, Bill of Material, and Implementation Roadmap. To excel in this role, you should have at least 5 years of Industry Experience in IT, with a minimum of 2 years of hands-on experience in Ticket Data analysis and identifying Automation use cases. It is essential to stay updated on the latest advancements in automation technologies such as GenAI, Agentic AI, and RPA/ITPA, and be able to recommend their adoption proactively. Strong knowledge of ITSM tools, SLA, Estimation, and Productivity is required, along with excellent communication skills to collaborate effectively with cross-functional teams. Exposure to solution architecture, business processes, trending technologies, and ITIL is preferred. Certifications in Automation platforms and proficiency in Excel and PPT are advantageous for this role. If you are a proactive thinker with excellent analytical and problem-solving skills, this role will offer you the opportunity to innovate and lead in the automation space. Join us in creating impactful solutions that address customer pain points and drive efficiencies.,

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