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Db2 Techincal Support Professional

Db2 Techincal Support Professional

IBM

4 - 7 years

6 - 10 Lacs

Pune

Posted:3 months ago| Platform:

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Skills Required

rdbms technical support relationship management db dba crm mainframes oracle presentation skills dbms database administration sql server sql luw ibm db2 aix jcl java unix shell scripting cobol oracle dba linux shell scripting unix vsam

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities As a Technical Support Professional, you should have experience in a customer-facing role. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of RDBMS database Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Have at a minimum, bachelor's degree in computer science or similar major. Have a good coding and code understanding ability. Very good English oral and written communication skill. Good understanding of Database and how database structure works Good OS skills Ready to provide customer service which requires persistence and professional customer communication. Preferred technical and professional experience Experience in Db2 database

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Db2 Techincal Support Professional