Job
Description
Greeting from Datamark BPO Service!!! Position: Senior IT Manager Experience : 10 Yrs+ Primary Responsibilities: Team Management: Collaborate with the IT Director to mentor IT Managers and team leads, promoting leadership development, accountability, and succession planning. Establish performance goals and development plans for IT managers, ensuring alignment with organizational objectives and individual career progression. Lead and manage a team of IT professionals, including recruitment, training, and performance evaluation. Delegate tasks and projects effectively, ensuring timely completion and high-quality deliverables. Establish and maintain a positive, productive relationship with operations, Software Development, Sales, Marketing, Client partners, and staff. Ensure technical staff members adhere to IT system and security policies and standards. Develop technical staff competencies through coaching and training. Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing. Promote a culture of continuous improvement and operational excellence across all IT teams through mentorship and structured feedback loops. Technology Strategy and Planning: Participates in the development of DATAMARK's IT strategy aligned with overall business goals and other DATAMARK IT organizations. Maintain and communicate the strategy via the IT technology roadmap document. Identify, recommend, and communicate technical solutions and improvements to enhance operational efficiency and effectiveness. Stay current with industry trends and technological advancements to ensure DATAMARK remains competitive. Execute plans for continuous improvement in coordination with management and other key stakeholders. IT Infrastructure Management: Oversee the implementation, and maintenance of the organization's IT infrastructure, including user devices, email systems, applications, tools, hardware, software, networks, and servers. Ensure the availability, security, and scalability of IT systems and resources. Manage relationships with external vendors and service providers to ensure the effective delivery of IT services. Information Security and Data Protection: Coordinate with the Security department to implement IT security policies, procedures, and best practices to safeguard DATAMARK's data and systems. Respond to potential security risks and vulnerabilities and take appropriate measures to mitigate them. Stay informed about data protection regulations and ensure compliance with relevant laws and standards. Maintain and monitor backup systems; ensure all DATAMARK and client systems and data backups; ensure proper backup frequency, retention, and offsite storage. Budgeting and Resource Allocation: Manage the IT department's budget, ensuring cost-effective use of resources. Evaluate and recommend IT investments, such as hardware, software, and services, based on DATAMARK's needs and financial constraints. Prepare cost-benefit analysis reports to communicate with management about new technologies, upgrades, and ongoing equipment refreshes. Coordinate with the purchasing department to continuously evaluate vendors to ensure they offer the best possible service and value. IT Support and Troubleshooting: Provide technical guidance and support to end-users, promptly address and resolve IT-related issues and ensure the team documents incident details in DATAMARK's ITSM tool. Coordinate with the Global IT Support Desk staff and local IT resources to ensure the effective delivery of support services. Implement and maintain IT incident management, change management, problem management, and asset management processes that align with ITIL best practices. Measure, monitor, and maintain the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA). Ensure effective management and maintenance of IT asset inventories. Project Management: Execute, and monitor IT projects to ensure delivery within scope, budget, and timeline. Collaborate with stakeholders to gather requirements, define project objectives, and manage expectations. Track project progress, identify potential risks or issues, and take corrective actions as needed. Documentation and Reporting: Maintain accurate and up-to-date documentation of IT systems, processes, and procedures. Prepare regular reports and presentations on IT operations, projects, and key performance indicators (KPIs) for management review. Communication: Facilitate cross-functional collaboration by aligning IT leadership with other departmental heads to drive enterprise-wide initiatives. Notify key stakeholders of downtime, outages, and changes to the technology environment. Occasional travel All other duties as assigned Minimum Qualifications: Education Requirements: Bachelor's degree in computer science preferred; equivalent work experience may be considered Field Experience: At least 10 years of experience in the IT field Position Experience: At least 5 years of experience in an IT Management position, leadership experience in a 24x7 department supporting physical IT Infrastructure (computer, network, storage) Experience managing IT technical staff Experience managing IT projects Strong problem-solving skills are required. Strong communication skills are required. Experience working with stakeholders to communicate issues while balancing business expectations. Experience working with network architecture and client server technology; system procedures, and system performance monitoring Expertise with implementing, configuring, and testing solutions Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Preferred Qualifications: Experience with or knowledge of programming languages and System operating systems (Linux, Office 365, MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery At least 5 years of experience in Network management At least 5 years of experience in Windows and Servers support Multilingual (Local Language, English, and Spanish) Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. Background of IT delivery in multiple industries and locations. If you are interested please share your updated resume to jagadish.jayavel@datamark.net or Contact us 9500681139. Regards, Jagadish J Recruiter - HR Karunaa Conquest- IT Park, 5th Floor, # 7 Part, M.T.H Road Ambattur Industrial Estate, Ambattur, Chennai, Tamil Nadu, 600058 India M : 9500681139 www.datamark.net
