DataCenter Operations Lead

Experience: 6-12 Years

Location: Bangalore, Hyderabad, Chennai

Roles & Responsibilities

• Lead and govern Datacenter operations aligned with ITIL V4 and Industry delivery standards.
• Ensure seamless delivery of operational services in line with SLAs and contractual obligations.
• Monitor infrastructure health, performance KPIs, and client satisfaction metrics.
• Manage crisis situations and client escalations with front-end leadership and resolution planning.
• Drive risk identification and mitigation strategies across Datacenter environments.
• Oversee run projects and ensure smooth integration into operations within timelines and budgets.
• Drive transformation and automation initiatives to improve service delivery and cost efficiency.

• Collaborate with cross-functional teams and clients to deliver high-impact outcomes.

• Grow your expertise in infrastructure, cloud, and service management.

Qualifications:

• 10+ years of experience in Datacenter operations, service delivery, and client management.
• Proven ability to manage large distributed teams (250+ resources) across geographies.
• Strong understanding of Datacenter technologies: servers, storage, networking, virtualization, and monitoring tools.
• ITIL V4 certified with hands-on experience in applying ITIL processes.
• Excellent communication, leadership, and stakeholder management skills.
• Experience in financial management, cost optimization, and forecasting.