Posted:2 months ago|
Platform:
On-site
Full Time
Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time making every second count towards life's real joys. Our platform has revolutionized rapid commerce in India with cutting-edge technology and strategically optimized delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.
At Zepto, we deliver groceries in under 10 minutes but our commitment to delighting customers doesn't stop at delivery.
We're building intelligent, real-time systems that ensure a best-in-class post-order experience that help in resolving queries, automating support and improving customer experience.
Our Customer Delight team is a small, high-ownership squad working at the intersection of product, DS and engineering. From LLM-powered agents to refund optimisation models, we design end-to-end solutions that go live in production and move real business metrics.
Building with ML, NLP, LLMs, Langchain / ADK / Haystack
Designing agentic AI systems for real-world workflows
Owning ML evaluation, MLOps and shipping clean, scalable code
Building with Docker, Kubernetes, AWS, Grafana
Qualifications
Background
● Bachelors in Engineering, Mathematics or Statistics from a reputed institute
● 2-4 years of experience in a relevant role
Zepto
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