Data Operations Analyst (Technical Customer Support - Zendesk)

Nielseniq India

1 - 3 years

1 - 4 Lacs

pune chennai mumbai (all areas)

Posted:3 weeks ago| Platform:

Apply

Skills Required

technical support api zendesk sql mobile applications confluence jira mobile app

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Responsibilities

Provide customer support via
Zendesk
(email and in-app requests).
Handle inquiries for
different mobile applications/websites
.
Investigate user issues by running queries in
MySQL
databases.
Use
API requests
to retrieve user data.
Collaborate with the development and product teams to escalate complex issues.
Create and track bugs, suggestions from users in
Jira
.
Create and update internal documentation in
Confluence.
Ensure all interactions are handled with empathy, accuracy, and professionalism.

Preferred candidate profile

12 years of experience in
technical customer support
or a similar role.
Experience with
Zendesk
(or similar ticketing platforms).
Excellent written English; clear and concise communication.
Strong problem-solving and analytical skills.
Attention to detail and ability to multitask.

Nice to have

Experience with
Jira
and
Confluence
.
Basic knowledge of
SQL/API concepts
(ability to run SELECT queries, GET/POST requests).
Familiarity with mobile app ecosystems (iOS/Android).
Experience working in SaaS or tech support environments.

More Jobs at Nielseniq India

Principal Full stack Engineer

Chennai

10.0 - 15.0 yrs

INR 25 - 40 Lacs

Fullstack Developer

Chennai

3.0 - 6.0 yrs

INR 10 - 20 Lacs

QA Engineer (Python+ Selenium)

Chennai

4.0 - 6.0 yrs

INR 11 - 20 Lacs

Senior Site Reliability Engineer (GCP)

Pune

6.0 - 8.0 yrs

INR 20 - 35 Lacs

Data Engineer

Pune, Chennai

4.0 - 6.0 yrs

INR 15 - 22 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.