Data Center Technician

Responsible foreffective delivery of technical support and installations. This will include break-fixtasks, includes hardware,network, cabling and rack deployments, site planning,problem escalation and managing installationsin an Oracle Cloud Infrastructure (OCI) datacenter.

Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7site coverage for Oracle OCI datacentersites and be part of Shift ROTA's to cover 24x7

Responsibilities

• Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.
• Supports day to day hardwaremaintenance and readily implementsrepairs for known failure modes inservers and network equipment.
• Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
• Basic knowledge of datacenter design, including electrical and cooling plant & operations
• Ability to work independently and as partof a team, evaluating issues and taking appropriate actions to resolve them.
• Solidknowledge of datacenter design, including electrical and cooling plant & operation
• Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
• Prioritizes work based on severity,identifies and provides remediationfeedback in defined processes.
• Good level of spokenEnglish language is required.