Data and Research Associate

As a Product Control Manager within the Client Experience team, you will play a lead role in acquiring, managing, and retaining meaningful relationships that ensure an outstanding experience for our customers. Your focus will be on offering options and finding solutions to assist customers with their issues while also driving business results. **Key Responsibilities:** - Execute, manage, and analyze surveys to gather insights for business needs. - Utilize sentiment analysis tools and methods to gauge customer/client sentiment. - Deliver actionable insights based on survey results and data analysis to inform business strategies. - Respond to requests for ad hoc analysis and reporting to support business needs. - Identify opportunities for process enhancement, recommend improvements, and drive innovations. - Drive process optimization and automation within the scope of work. - Utilize data storytelling skills to communicate insights effectively. - Map and document processes and journeys for transparency and enhanced understanding among stakeholders. - Use Adobe Analytics, Excel, and Alteryx to analyze data and derive insights. - Influence and negotiate effectively with stakeholders to drive acceptance and implementation of recommendations. **Qualifications Required:** - 6+ years of relevant experience in Client experience, survey and insights management, research and analysis, and data analytics. - Expertise in data analysis tools including Adobe Analytics, Advanced Excel, and Alteryx. - Self-starter with the ability to work independently and as part of a team. - Strong data storytelling and visualization skills using Microsoft PowerPoint and other visualization tools. - Demonstrated experience in process enhancement, driving optimization, and automation. - Excellent stakeholder management, influencing, and negotiation skills. - Excellent verbal and written communication skills with the ability to present information in differing degrees of detail. - Investigative mindset with the ability to see issues at both high-level and in detail. - Good organizational skills - manages & prioritizes multiple tasks within deadlines. - Master's degree in Business Analytics, Statistics, or any related field or equivalent work experience. Please note that financial service industry experience is desired for this role, but candidates with strong matching backgrounds from any industry will also be considered.,