Data and Information Manager C11

Role Overview: As an Issue Remediation Senior Analyst at Citi, you will be part of the Remediation & Remuneration COE team within the Analytics & Information Management (AIM) global community. Your primary responsibility will involve managing the analysis of customer remediation issues in the retail consumer bank sector. This will include executing a comprehensive data remediation approach, conducting impact assessments, performing root cause analysis, and providing audit support. Key Responsibilities: - Conduct remediation analysis to address customer issues stemming from gaps in policies, governance, self-identification, or internal audit findings - Identify the size of impacted customers and the monetary impact of the issues - Perform issue management and root cause analysis using analytical methods - Support audit processes by tracking implementation plans and providing data evidence and artifacts Qualifications Required: - Proficiency in tools and platforms such as SAS, SQL, RDBMS, Teradata, Unix, MS Excel, PowerPoint, VBA, Jira, Bitbucket, and Mainframes - Exposure to Big Data and Python - Good understanding of banking domain and consumer products, including Retail Banking, Deposit, Loans, Wealth Management, Mortgage, and Insurance - Knowledge of Finance Regulations and understanding of Retail Business/Banking Domain (preferred) - Strong analytical skills for identifying and solving complex business problems, data analysis, data profiling, and data management - Ability to generate actionable business insights through MIS reporting and automate techniques to enhance optimization - Identify control gaps and provide recommendations as per data strategy - Interpersonal skills including excellent communication, process/project management, ability to work across functional areas, and thrive in a dynamic environment - Proactive approach in problem-solving, attention to detail, and ability to suggest alternatives in solution implementation Additional Details: Education Level: Masters/Advanced Degree in Information Technology/Computer Applications/Engineering/MBA from a premier institute Overall experience of 5-8 years with at least 2 years in the Banking Industry delivering data solutions Job Category: Decision Management Schedule: Full-time, Regular Local Working Hours (aligned with NAM working hours),