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Data Analyst

Data Analyst

1 - 6 years

|

3 - 8 Lacs

Bengaluru Hyderabad Mumbai (All Areas)

Posted:3 months ago| Platform:

Apply

Skills Required

Speech Analytics Text Analytics Nice Verint Nexidia

Work Mode

Hybrid

Job Type

Full Time

Job Description

Roles and Responsibilities Conduct data analysis using tools like Nice Actimize, Nexidia, Verint, and Text Analytics to identify trends and patterns in customer interactions. Develop reports and dashboards to visualize findings and provide insights on customer behavior. Collaborate with cross-functional teams to implement process improvements based on analysis results. Provide recommendations for product enhancements or new features based on data-driven insights.

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Firstsource

www.firstsource.com/

Business Process Outsourcing (BPO)

Mumbai

30,000+ Employees

368 Jobs

Key People

K. S. Raghunandan

CEO
Krishan Sagar

Group CFO
Shikha Suri

Chief Marketing Officer
Vinay Kumar

Chief Operating Officer

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