Data Analyst 2

As a member of the Global Resolutions & Protections Portfolio strategy team, you'll be customer centric & become a strategic partner for cross functional teams to improve customer experience & achieve margin improvement through Loss and Opex reduction. This role is in the Global Resolutions and Protections Portfolio strategy team. Global RnP is responsible for managing the overall policies and processes for PayPal s post-transaction domain. Post transaction domain involves managing the end-to-end policies, customer experience, risk management and operations optimization responsibilities when a customer files a dispute on a PayPal payment. Meet our team RnP Portfolio strategy team acts as a strategic partner to both internal & External cross functional teams at PayPal, working to achieve RnP business goals through providing data infrastructure, key trends monitoring, delivering actionable insights & adhere to external regulators & protection laws. Our infrastructure has been the core for building Buyer Abuse Model & Lassi loss tables upkeep which are critical for reducing abuse losses & loss reporting from GFR team, leveraged across the Risk org. Without these foundational databases, our bottom line & GFR reporting operations would be significantly impacted. We conduct in-depth analyses to identify synergies and enhance efficiencies across the dispute portfolio, offering actionable insights applicable to a wide range of areas including Operations, Queuing, Buyer Protection, Seller Protection, Chargebacks, VOC, Finance, Customer Success Managers, Sales & Marketing, Seller Risk, Consumer Risk, and FLOD partners. Additionally, we have been working directly with external legal counsel and various agencies, BRCL, IA, facilitating timely responses to critical regulatory requests. We identify opportunities & gaps, working alongside Engineering Product to address these gaps/execute new changes through effective Regulatory Issue management. We have been the front-facing team of RnP to report on our metrics as part of various reporting rhythms: FWG, GFCCP, EMEA customer forum, PP UK OCCO Committee & HOTB. We also manage RnP Communications including the roll out of Newsletter with key developments enhancing organizational visibility across the Org. and work on Year-end planning exercise on RSDT Initiatives within RnP. Currently, we are engaged in high-impact strategic projects across RnP, Operations, Queuing, and Product Analytics that directly affect the RnP bottom line, Contact reduction & Customer experience. Your way to impact will be responsible for managing data pipelines, measuring key metrics, work on regulatory complex data asks & data deepdives for the company. This includes building business cases and pitching to leadership to bring value to the table hitting bottomline commitments. You will get exposure to solving complex problems in big data environment, use data to provide meaningful insights and drive implementable solutions. This is a great opportunity to be part of critical business decisions being made and delight our customers with the best experiences. Your day-to-day Data Analysis and Reporting: Analyze data to reveal trends related to resolutions; provide insights via dashboards and reports for decision support. Collaboration with Teams: Work with various departments to gather requirements and deliver data-driven solutions, ensuring effective communication on findings. Process Improvement: Seek opportunities to enhance data processes and reporting tools, with SQL and Tableau What do you need to bring 2 - 4 years of related experience in Analytics in a fast moving and matrixed environment Prior experience in risk management, or business analytics Command of Statistics and Optimization concepts with a focus on utilizing data insights to solve business problems Experience, comfort and interest in the manipulation and analysis of large datasets Knowledge of and experience in data and visualization tools SQL, MS Excel, Tableau, Python etc Solid communication and presentation skills and experience visualizing data is required Strong desire and ability to work in a dynamic, innovative, fast-paced environment Ability to build business cases & pitch to leadership is a Plus (Must Have) Bachelors or masters in Engineering/ Finance/ Mathematics/ Statistics/Economics from Tier I colleges (Good to Have) MBA