Dark Store Manager

Responsibilities:

• End-to-End Micromarket Operations:

  Lead the complete end-to-end operations of your assigned micromarket, ensuring seamless and efficient functioning from receiving to dispatch.

• Dark Store Operational Leadership:

  Oversee all aspects of dark store operations, including inbound logistics, comprehensive inventory management, efficient outbound processes, strategic manpower planning, precise rostering, effective training programs, and impactful employee engagement initiatives.

• Rider Operations Management:

  Lead all aspects of rider operations pertaining to your micromarket, encompassing rider planning, onboarding processes, Quality Management System (QMS) adherence, productivity optimization, training, and engagement.

• Capacity Planning & Execution:

  Lead and execute the dark store's capacity planning, specifically focusing on optimizing infrastructure utilization and manpower allocation.

• SOP Development & Implementation:

  Contribute significantly to the development and implementation of Standard Operating Procedures (SOPs) to ensure consistent operational excellence.

• Continuous Improvement Culture:

  Foster and build a culture of continuous improvement within the dark store through the application of lean practices, Gemba Kaizen, and other productivity improvement tools.

• Customer Experience Institutionalization:

  Institutionalize processes that consistently deliver a strong and positive customer experience, reflecting the company's commitment to service quality.

• Cross-Functional Collaboration:

  Work closely and collaboratively with cross-functional peers, leveraging their insights and support to achieve optimal outcomes.

• Innovation & Experimentation:

  Run experiments that challenge existing assumptions, driving innovation and making the organization better. Embrace the freedom to fail fast and iterate quickly.

• Brand Representation:

  Proudly represent the company's values and serve as a culture carrier, demonstrating ownership rather than simply being an employee.