D365 CE (Sales, Marketing, Customer Service)

Number of Openings

1

ECMS ID in sourcing stage

535596

Duration of Contract

6 months

Total Yrs. of Experience

12 Years

Relevant Yrs. of experience

10 Years

Detailed JD (Roles and Responsibilities)

Solution Architecture & Design

• Architect end-to-end solutions using D365 CE, Customer Insights - Data, and Journeys.


• Design real-time marketing journeys using trigger-based automation across email, SMS, and push channels.


• Define and implement data models, segments, and unified customer profiles.


• Integrate D365 CE with Power Platform, Azure services, and third-party systems.

Customer Insights & Journey Orchestration

• Leverage Customer Insights - Data to build rich customer segments and predictive scoring models.


• Use AI-driven recommendations to personalize content and channel selection.


• Ensure seamless orchestration of real-time journeys across touchpoints.

Technical Leadership

• Guide development teams on best practices for D365 CE and marketing modules.


• Own technical roadmaps, estimations, and architecture governance.


• Lead sprint planning, solution reviews, and stakeholder workshops.

Compliance & Optimization

• Ensure GDPR and consent management compliance across marketing activities.


• Monitor performance metrics and optimize journeys for engagement and conversion.

Implement feedback loops and continuous improvement strategies.

Mandatory skills

• Technical Expertise:
  
  
  
  • Deep knowledge of D365 CE (Sales, Marketing, Customer Service).
  
  
  • Experience with Customer Insights - Data and Journeys (Real-Time Marketing).
  
  
  • Familiarity with Azure Functions, Power Automate, and Dataverse.
  
  
  
  


• Certifications:
  
  
  
  • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate (MB-220).
  
  
  • Microsoft Certified: Customer Data Platform Specialty (MB-260) is a plus.
  
  
  
  


• Soft Skills:
  
  
  
  • Strong communication, stakeholder management, and leadership abilities.
  
  
  • Ability to translate business goals into technical solutions.
  
  
  
  

Desired/ Secondary skills

Domain

Health Care

Max Vendor Rate in Per Day (Currency in relevance to work location)

INR 15,000/-

Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc.

Rama Rao Venkata Magapu

Work Location

Offshore, Any Infosys DC

Start date

Immediate

WFO/WFH/Hybrid WFO

Hybrid WFO

BG Check (Pre/ Hybrid/ Post onboarding)

Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO

Needs to work with US overlap for customer meetings