D365 CE

Job Description

Position D365 CE (Functional) About the Company This company is amongst the largest providers of Microsoft Business Applications - including ERP, CRM, Analytics and Mobility Solutions - built on Dynamics 365 suite of products and the Power Platform. The company has built vertical solutions for several industries. Over 50% of the services revenue comes from international customers. The company aims to increase its revenue share from own IP. Role Responsibility Interact with prospects / clients to understand business requirements and document the same Demonstrate D365 CE product capabilities to the client Conduct business process analysis and create Fit/Gap report Create Solution design to address client business, interface and performance requirements Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on D365 CE, 3rd parties and customizations Create functional requirement and functional design for customizations Create estimates for implementation tasks Provide MS Dynamics SME expertise to client and mentor team members Data migration (Data mapping) from external systems into MS CRM Conduct solution testing and assist with user acceptance testing Conduct user and administrator training. Should have expertise in D365 CE product knowledge mainly- Sales, Service, Marketing, Field Service. Engaging in Pre-sale activities (Demos, diagnostics, proposal making) Functional Requirement discussions Business Process mapping and solution designing Implementation of the solution High Level Requirement gathering and Process mapping Configuring CRM demos Presenting demos to prospects and position the value of CRM to the CXO level people Estimation of effort for implementation Assisting sales team in product pricing by telling them about the licensing/granule requirements Creation of marketing collaterals Customer case studies, product presentations, content for EDM s etc. Liaison with Microsoft CRM team for creating CRM Business plan Creating of vertical solutions Business case and plan, requirement specifications, statement of direction, Go to Market Strategy and execution plans Skills Attributes 5+ Years experience in MS Dynamics CRM as Functional consultant. Excellent Communication and Writing skills. Should be ready to travel onsite as needed. Excellent communication skills and should be able to interact at CXO level. Excellent verbal communication skills Polished English language Confident personality (meetings with CEO, CXO, CFO in prospect companies) Very good understanding of the business processes specially pertaining to the sales and service Education