D2C Growth & Operations Manager

hands-on D2C Growth & Operations Manager

This role is ideal for someone who enjoys being deeply involved in execution, understands how D2C businesses operate end-to-end, and is excited about building strong systems while unlocking new growth channels.

• End-to-end ownership of warehouse operations, order processing, shipping, and customer experience alignment
• Improving fulfilment efficiency, reducing errors, and strengthening operational SOPs
• Working closely with ops and support teams to ensure smooth daily execution

• Improving website performance across conversion rate, funnel flow, AOV, and checkout experience
• Identifying bottlenecks in the D2C journey and working cross-functionally to solve them
• Supporting campaigns from an execution and readiness perspective to ensure scale without friction

• Identifying, launching, and scaling new sales channels such as:
• Marketplaces
• WhatsApp commerce
• Quick commerce pilots
• Offline or experimental channels
• Setting up processes, reporting, and operational readiness for each new channel

• Ownership of daily, weekly, and monthly MIS
• Tracking revenue, operational metrics, fulfilment KPIs, and channel performance
• Building dashboards that enable faster, data-backed decision-making

• Proven experience working in D2C or digital-first consumer brands
• Strong execution mindset with comfort across operations, growth, and numbers
• Ability to manage multiple moving parts and bring structure to fast-growing businesses
• Experience working closely with founders or leadership teams
• High ownership, accountability, and bias toward action

• Full-time role based in

  Bangalore

• High ownership environment with founder reviews and direction