2 - 7 years
5 - 15 Lacs
Posted:None|
Platform:
Hybrid
Full Time
These technicians have more experience than L1 support technicians and manage incident/SR requests raised by the L1s or as agreed in documented SLA (Service Level Agreement) timelines. L2 technicians follow documented processes(Run-Book/KB which they can use for immediate resolutions). L2 engineers generally have 4 or more years of experience on a specific technology platform (e.g. Windows servers, IAM, CyberArk etc.).
Key skillsets include below:
1. Implementation expertise with CyberArk PAM and AAM
2. IAM Lifecycle
3. Business Analyst role play with writing new user stories
4. Good knowledge of Active Directory
5. Advanced OS & Middleware troubleshooting skills
6. Knowledge of Networking principles
7. Knowledge of any scripting languages
8. Emerging cloud concepts
1. Providing a solution for customer requirements
2. Capable of handling & troubleshooting priority incidents
3. Creating KBs and Technical documentation
Navlakha Management Services
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