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RARR Technologies
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CX services professionals

CX services professionals

RARR Technologies

5 - 10 years

|

5 - 10 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

field service salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:
Deliver end-to-end Customer Experience (CX) solutions across Oracle, Salesforce, or other CX platforms, ensuring seamless implementation, integration, and optimization of customer-facing processes.
Solution Design:
Analyze business requirements and design CX solutions that improve customer interactions, engagement, and satisfaction.
Implementation & Configuration:
Configure CX modules, including Service Cloud, Sales Cloud, Marketing Cloud, or Field Service, based on business needs.
Integration:
Build and manage integrations between CX platforms and other enterprise systems such as ERP, SCM, or analytics tools.
Customization & Optimization:
Implement workflows, automation, forms, and connectors to enhance operational efficiency and user experience.
Support & Maintenance:
Provide post-implementation support, troubleshooting, and enhancements to maintain smooth CX operations.
Collaboration & Training:
Work closely with business users, developers, and stakeholders; provide training and knowledge transfer for sustainable CX adoption.

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