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CX Buddy

Flipkart

1 - 5 years

1 - 3 Lacs

Nagaon

Posted:2 months ago| Platform:

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Skills Required

Customer Handling Team Handling Solving Queries Escalations Complaints Operational Support Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. End to end ownership of ensuring stellar Customer Experience by driving key business metrics. 2. Reduction & resolution of Customers grievances within the stipulated time by co-ordinating cross functional stakeholders. 3. Establish process governance for the happy flow of shipments to the customers doorstep. 4. Identify customers dissonances/improvement opportunities and partnering with business to recommend business. 5. Operational knowledge of logistics / Courier/ SCM . 6. Skill & knowledge of operating ERP used in logistics/Courier. 7. Should know computing skills especially reasonable knowledge of MS Office.

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