Customer/Technical Support Associate - Smart Metering Domain - Kolkata (m/f/d)

Company Description

Cuculus has been delivering software solutions for the energy sector and beyond since 2007, offering both in-house installations and cloud services. At the heart of Cuculus is the ZONOS™ IoT Platform, designed to control millions of devices and process their data efficiently. The company collaborates closely with system integrators, device manufacturers, and software vendors to develop tailored solutions. With its headquarters in Ilmenau, Germany, and additional offices in Leipzig, Erfurt, and across Europe, Cuculus serves an expanding global customer base through a robust partner network. Committed to addressing the challenges of the energy market, Cuculus actively contributes through various associations, driving innovation and high-quality solutions.

Role Description

We are seeking a full-time Customer/Technical Support Associate to join our team in the Smart Metering Domain. This is an on-site role based in the Kolkata metropolitan area. As a Customer/Technical Support Associate, you will provide front-line support to customers, troubleshoot and resolve technical and operational issues, assist with the maintenance of desktop computers and related systems, and ensure customer satisfaction through effective communication and problem-solving. You will also work closely with the technical team to identify and resolve challenges efficiently.

Qualifications

• Proficiency in Technical Support, including identifying and resolving technical problems effectively.
• Experience in managing and working with Desktop Computers, ensuring their optimal performance and functionality.
• Strong Analytical Skills, with the ability to assess problems and implement appropriate solutions.
• Solid knowledge and experience in Customer Support and building positive customer relationships.
• Expertise in Troubleshooting, diagnosing and resolving issues promptly to enhance user experience.
• Excellent communication skills and the ability to work collaboratively in an on-site team environment.
• Prior knowledge or experience in the energy or IoT sector is advantageous but not mandatory.
• The ability to adapt, learn quickly, and effectively manage multiple tasks.
• Relevant educational background or certifications in IT, Computer Science, Engineering, or a related field are preferred.