Customer & Technical Support || Experienced & Freshers

0 - 1 years

4 - 6 Lacs

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities (Customer Support):

  • Handle inbound and outbound calls from customers
  • Address customer inquiries, complaints, and service-related issues
  • Ensure customer satisfaction through professional and empathetic communication
  • Record details of inquiries and follow standard operating procedures

Roles & Responsibilities (Technical Support):

  • Assist customers with technical issues via calls
  • Troubleshoot hardware/software/networking concerns using scripts and documentation
  • Provide step-by-step guidance to resolve technical problems
  • Escalate unresolved issues to higher technical teams when required

Why Join Us:

  • Freshers and experienced professionals welcome
  • Competitive salary with incentives
  • Training and onboarding support provided
  • Two-way cab facility (for eligible shifts)
  • Fast-track career growth in support roles

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