Customer /Technical Support Executive (International Voice Process)

You are invited to join Futuresys Technologies Pvt Ltd. as a Technical Support Executive based in Jaipur. We are seeking individuals with excellent communication skills, technical knowledge, and a willingness to work 24*7 shifts. If you have previous experience in an International BPO setting, it would be an added advantage. As a Technical Support Executive, your primary responsibilities will include troubleshooting systems and network problems, diagnosing software faults, and supporting MS Server/Desktops and MS Exchange. Your role will also involve installing and configuring computer hardware operating systems and applications, supporting the rollout of new applications, and prioritizing and managing multiple open cases simultaneously. It is crucial to rapidly establish good working relationships with customers and professionals, such as software developers, while monitoring and maintaining computer systems and networks. You will be expected to replace parts as required and possess excellent listening and questioning skills to interact confidently with clients to identify issues and provide solutions. This full-time, permanent position requires working night shifts from Monday to Friday at our Jaipur office. Candidates must be fluent in English and hold a Bachelor's degree. A minimum of 1 year of experience in International Voice/Chat Process and technical support is essential. The ability to commute or relocate to Jaipur, Rajasthan is mandatory. If you are looking for a rewarding career with competitive compensation and lucrative incentives, we encourage you to apply for this exciting opportunity.,