5 Supporting Jobs

As the Manager - Rooms Division I , you'll lead and coordinate all aspects of our Rooms area departments, including Front Office, Housekeeping, and Engineering/Maintenance. You're responsible for planning, developing, implementing, and evaluating the quality of our guest rooms, while consistently striving to improve guest and employee satisfaction. Your leadership will be crucial in maximizing the financial performance of these departments, ensuring adherence to brand standards, and exceeding customer needs to drive overall property goals. Key Responsibilities Leading & Supporting Rooms Division Operations: Champion the brand's service vision for product and service delivery across all Rooms departments. Communicate clear and consistent messages regarding departmental goals to drive desired results. Make and execute necessary decisions to keep the property progressing towards its goals. Monitor and promote room rates, specials, and promotions effectively. Oversee expected arrivals and departures, ensuring smooth transitions. Coordinate and prepare for group activities and events. Review critical information in Rooms division reports to make informed decisions. Operate and report malfunctions of all department equipment. Ensure employees have proper supplies and uniforms. Understand night audit procedures and effectively utilize relevant reports. Comply with loss prevention policies and procedures. Assist in ensuring the property's crisis management plan is followed when applicable. Managing Profitability & Revenue: Analyze service issues and identify trends to enhance efficiency and guest satisfaction. Collaborate with Rooms division teams to develop and execute an operational strategy aligned with the brand's business goals. Review and audit expenses to maintain budget adherence. Monitor Rooms division sales performance against budget. Review financial statements and reports to assess Rooms division performance. Analyze Rooms division occupancy, rate, wages, and controllable expenses. Review the Wage Progress Report, compare budgeted to actual wages, coach direct reports on problem areas, and hold the team accountable for results. Ensuring & Providing Exceptional Customer Service: Demonstrate and communicate key drivers of guest satisfaction specific to the brand's target customer. Deliver excellent customer service throughout the guest experience and encourage the same from all employees. Review guest feedback with the leadership team and ensure appropriate corrective actions are taken. Coordinate and communicate event details both verbally and in writing to customers and property operations. Create an atmosphere in the Rooms division that meets or exceeds guest expectations. Respond to and effectively handle guest problems and complaints. Use personal judgment and expertise to enhance the customer experience. Remain available to solve problems and suggest alternatives to previous arrangements. Interact with guests regularly to obtain feedback on product quality, service levels, and overall satisfaction. Continuously improve customer service by integrating feedback and personal judgment into actionable plans. Emphasize guest satisfaction in all departmental meetings, focusing on continuous improvement. Ensure employees understand expectations and parameters for all Rooms division duties. Managing & Conducting Human Resources Activities: Facilitate the development of creative solutions to overcome obstacles and continuously improve guest satisfaction results. Interview applicants as needed to build a strong team. Ensure employees are treated fairly and equitably. Promote regular, ongoing communication within the Rooms division (e.g., pre-shift briefings, staff meetings). Foster employee commitment to excellent service, participate in daily stand-up meetings, and model desired service behaviors. Incorporate guest satisfaction into staff/operations meetings, emphasizing innovative ways to improve results. Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. Solicit employee feedback, utilize an open-door policy, and review employee engagement results to address concerns. Ensure property policies are administered fairly and consistently, with disciplinary procedures and documentation completed according to SOPs/LSOPs, supporting the Peer Review Process. Conduct annual performance appraisals with direct reports according to Standard Operating Procedures. Champion change, ensure brand and regional business initiatives are implemented, and communicate follow-up actions to the team. Candidate Profile Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As the Manager - Rooms Division I , you'll lead and coordinate all aspects of our Rooms area departments, including Front Office, Housekeeping, and Engineering/Maintenance. You're responsible for planning, developing, implementing, and evaluating the quality of our guest rooms, while consistently striving to improve guest and employee satisfaction. Your leadership will be crucial in maximizing the financial performance of these departments, ensuring adherence to brand standards, and exceeding customer needs to drive overall property goals. Key Responsibilities Leading & Supporting Rooms Division Operations: Champion the brand's service vision for product and service delivery across all Rooms departments. Communicate clear and consistent messages regarding departmental goals to drive desired results. Make and execute necessary decisions to keep the property progressing towards its goals. Monitor and promote room rates, specials, and promotions effectively. Oversee expected arrivals and departures, ensuring smooth transitions. Coordinate and prepare for group activities and events. Review critical information in Rooms division reports to make informed decisions. Operate and report malfunctions of all department equipment. Ensure employees have proper supplies and uniforms. Understand night audit procedures and effectively utilize relevant reports. Comply with loss prevention policies and procedures. Assist in ensuring the property's crisis management plan is followed when applicable. Managing Profitability & Revenue: Analyze service issues and identify trends to enhance efficiency and guest satisfaction. Collaborate with Rooms division teams to develop and execute an operational strategy aligned with the brand's business goals. Review and audit expenses to maintain budget adherence. Monitor Rooms division sales performance against budget. Review financial statements and reports to assess Rooms division performance. Analyze Rooms division occupancy, rate, wages, and controllable expenses. Review the Wage Progress Report, compare budgeted to actual wages, coach direct reports on problem areas, and hold the team accountable for results. Ensuring & Providing Exceptional Customer Service: Demonstrate and communicate key drivers of guest satisfaction specific to the brand's target customer. Deliver excellent customer service throughout the guest experience and encourage the same from all employees. Review guest feedback with the leadership team and ensure appropriate corrective actions are taken. Coordinate and communicate event details both verbally and in writing to customers and property operations. Create an atmosphere in the Rooms division that meets or exceeds guest expectations. Respond to and effectively handle guest problems and complaints. Use personal judgment and expertise to enhance the customer experience. Remain available to solve problems and suggest alternatives to previous arrangements. Interact with guests regularly to obtain feedback on product quality, service levels, and overall satisfaction. Continuously improve customer service by integrating feedback and personal judgment into actionable plans. Emphasize guest satisfaction in all departmental meetings, focusing on continuous improvement. Ensure employees understand expectations and parameters for all Rooms division duties. Managing & Conducting Human Resources Activities: Facilitate the development of creative solutions to overcome obstacles and continuously improve guest satisfaction results. Interview applicants as needed to build a strong team. Ensure employees are treated fairly and equitably. Promote regular, ongoing communication within the Rooms division (e.g., pre-shift briefings, staff meetings). Foster employee commitment to excellent service, participate in daily stand-up meetings, and model desired service behaviors. Incorporate guest satisfaction into staff/operations meetings, emphasizing innovative ways to improve results. Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. Solicit employee feedback, utilize an open-door policy, and review employee engagement results to address concerns. Ensure property policies are administered fairly and consistently, with disciplinary procedures and documentation completed according to SOPs/LSOPs, supporting the Peer Review Process. Conduct annual performance appraisals with direct reports according to Standard Operating Procedures. Champion change, ensure brand and regional business initiatives are implemented, and communicate follow-up actions to the team. Candidate Profile Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As the Manager - Rooms Division I , you'll lead and coordinate all aspects of our Rooms area departments, including Front Office, Housekeeping, and Engineering/Maintenance. You're responsible for planning, developing, implementing, and evaluating the quality of our guest rooms, while consistently striving to improve guest and employee satisfaction. Your leadership will be crucial in maximizing the financial performance of these departments, ensuring adherence to brand standards, and exceeding customer needs to drive overall property goals. Key Responsibilities Leading & Supporting Rooms Division Operations: Champion the brand's service vision for product and service delivery across all Rooms departments. Communicate clear and consistent messages regarding departmental goals to drive desired results. Make and execute necessary decisions to keep the property progressing towards its goals. Monitor and promote room rates, specials, and promotions effectively. Oversee expected arrivals and departures, ensuring smooth transitions. Coordinate and prepare for group activities and events. Review critical information in Rooms division reports to make informed decisions. Operate and report malfunctions of all department equipment. Ensure employees have proper supplies and uniforms. Understand night audit procedures and effectively utilize relevant reports. Comply with loss prevention policies and procedures. Assist in ensuring the property's crisis management plan is followed when applicable. Managing Profitability & Revenue: Analyze service issues and identify trends to enhance efficiency and guest satisfaction. Collaborate with Rooms division teams to develop and execute an operational strategy aligned with the brand's business goals. Review and audit expenses to maintain budget adherence. Monitor Rooms division sales performance against budget. Review financial statements and reports to assess Rooms division performance. Analyze Rooms division occupancy, rate, wages, and controllable expenses. Review the Wage Progress Report, compare budgeted to actual wages, coach direct reports on problem areas, and hold the team accountable for results. Ensuring & Providing Exceptional Customer Service: Demonstrate and communicate key drivers of guest satisfaction specific to the brand's target customer. Deliver excellent customer service throughout the guest experience and encourage the same from all employees. Review guest feedback with the leadership team and ensure appropriate corrective actions are taken. Coordinate and communicate event details both verbally and in writing to customers and property operations. Create an atmosphere in the Rooms division that meets or exceeds guest expectations. Respond to and effectively handle guest problems and complaints. Use personal judgment and expertise to enhance the customer experience. Remain available to solve problems and suggest alternatives to previous arrangements. Interact with guests regularly to obtain feedback on product quality, service levels, and overall satisfaction. Continuously improve customer service by integrating feedback and personal judgment into actionable plans. Emphasize guest satisfaction in all departmental meetings, focusing on continuous improvement. Ensure employees understand expectations and parameters for all Rooms division duties. Managing & Conducting Human Resources Activities: Facilitate the development of creative solutions to overcome obstacles and continuously improve guest satisfaction results. Interview applicants as needed to build a strong team. Ensure employees are treated fairly and equitably. Promote regular, ongoing communication within the Rooms division (e.g., pre-shift briefings, staff meetings). Foster employee commitment to excellent service, participate in daily stand-up meetings, and model desired service behaviors. Incorporate guest satisfaction into staff/operations meetings, emphasizing innovative ways to improve results. Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. Solicit employee feedback, utilize an open-door policy, and review employee engagement results to address concerns. Ensure property policies are administered fairly and consistently, with disciplinary procedures and documentation completed according to SOPs/LSOPs, supporting the Peer Review Process. Conduct annual performance appraisals with direct reports according to Standard Operating Procedures. Champion change, ensure brand and regional business initiatives are implemented, and communicate follow-up actions to the team. Candidate Profile Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As an Assistant Front Desk Manager , you will step into an entry-level leadership role, responsible for guiding and supporting the successful completion of daily shift requirements across our Front Office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You'll be a key player in ensuring exceptional guest and employee satisfaction while actively contributing to achieving our operational budget and administrative responsibilities. Key Responsibilities Leading & Supporting the Front Desk Team: Utilize strong interpersonal and communication skills to lead, influence, and encourage team members, advocating for sound financial and business decisions, and demonstrating honesty and integrity through example. Foster mutual trust, respect, and cooperation among team members, serving as a role model for appropriate behaviors. Support all day-to-day operations , understanding employee positions well enough to perform duties in their absence. Coach, counsel, and encourage employees , effectively handling their questions and concerns. Support all areas of the Front Office in the absence of the Front Office or Front Desk Manager, guiding daily Front Desk shift operations. Communicate clear performance expectations to employees in accordance with their job descriptions. Driving Guest Services & Front Desk Goals: Manage day-to-day operations, ensuring quality standards are met and customer expectations are exceeded daily. Develop specific goals and plans to prioritize, organize, and accomplish work effectively. Handle complaints, settle disputes, and resolve grievances and conflicts , demonstrating strong negotiation skills. Participate in department meetings, continually communicating a clear and consistent message regarding Front Desk goals to achieve desired results. Continuously strive to improve service performance . Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met. Train staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervise same-day selling procedures to maximize room revenue and property occupancy. Understand the impact of Front Desk operations on the overall property's financial goals and objectives. Ensuring Exceptional Customer Service: Provide services that exceed expectations for customer satisfaction and retention. Improve service by communicating guest needs, providing guidance, feedback, and individual coaching to the team. Set a positive example for guest relations, empowering employees to provide excellent customer service within guidelines. Handle guest problems and complaints , seeking assistance from supervisors as necessary. Interact with guests to obtain feedback on product quality and service levels. Managing Projects & Policies: Implement and communicate the customer recognition/service program , ensuring the process is followed effectively. Assist in the review of comment cards and guest satisfaction results with employees. Ensure employees have the proper supplies and uniforms . Assist in using a guest information tracking system to ensure a successful repeat guest recognition program that acknowledges preferences and aids in problem resolution. Supporting Human Resource Activities: Identify the developmental needs of others and provide coaching, mentoring, or other support to improve knowledge and skills. Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Provide feedback to individuals based on observation of service behaviors. Participate in an ongoing employee recognition program and conduct training when appropriate. Participate in the employee performance appraisal process . Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates via telephone, written form, email, or in person. Analyze information and evaluate results to choose the best solution and solve problems. Inform and/or update executives, peers, and subordinates on relevant information in a timely manner. Perform all duties at the Front Desk as necessary. Understand the functions of the Bell Staff, Switchboard, and Concierge/Guest Services operations. Comply with loss prevention policies and procedures. Candidate Profile Education and Experience: High school diploma or GED equivalent with 2 years of experience in guest services, front desk, or a related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Role & responsibilities • Support ETL Processes: Provide ongoing support for ETL pipelines processing large healthcare datasets, ensuring reliability and performance. Production Issue Resolution: Perform production support activities by analyzing issues, code fixes, troubleshooting technical problems, and delivering immediate solutions. Customer Interaction: Collaborate with customers to diagnose and resolve software- related issues effectively. Monitoring and Deployment: Deploy, orchestrate, and monitor jobs to ensure smooth operations across environments. Documentation: Create detailed process documentation, architecture diagrams, and deployment guides for internal use. Continuous Improvement: Identify opportunities for process improvements to enhance system efficiency. Team Collaboration: Actively participate in team meetings and scrum activities to align on support strategies. Weekend Support: Provide occasional weekend support to address critical issues. Feedback Integration: Seek feedback from stakeholders to improve skills and adapt processes. Preferred candidate profile • Hands-on experience with cloud technologies like Azure pipelines Knowledge of claim systems such as Facets or Health Rules Payor. Familiarity with monitoring tools for proactive issue detection. Technical Skills: Expertise in Python, C#, Shell scripting for automation and troubleshooting. Advanced knowledge of SQL query optimization, stored procedures, and NoSQL databases like MongoDB. Familiarity with Airflow, Talend Studio, Redix, Azure Service Bus/Kafka messaging platforms. Experience with CI/CD pipelines for deployment automation. Proficient in using version control systems like Bitbucket/Git. Qualifications Education: Bachelors degree in Computer Science or related fields (or equivalent work experience). 5+ years of hands-on experience C#, SQL and scripting languages. Knowledge and Responsibilities - Apply principles of troubleshooting and problem-solving to address complex software issues. Interface with developers, business analysts (BAs), delivery managers, QA teams, project managers, and account managers to ensure smooth operations. Collaborate on ticketing tools like JIRA for issue tracking and resolution. Summary- A skilled and highly organized Software Support Engineer with over 5 years of experience in supporting, troubleshooting, and optimizing ETL processes and software applications. Proficient in scripting languages like Python, C#, Shell, and database management (SQL/NoSQL). Experienced in providing technical support, resolving production issues, and collaborating with cross-functional teams to ensure reliable and high-performance software solutions. Familiarity with tools like Airflow, Talend, and Redix enhances the ability to deliver efficient support services