8 Customer Surveys Jobs

The role of an Advertising Sales Rep Analyst at Accenture involves transforming sales processes to adapt to the digital B2B landscape. You will be part of a team that assesses, designs, and implements best practices in sales processes, organization, and technology. Your primary responsibilities will include generating leads and opportunities through various channels such as calls, emails, social media, and customer surveys. You will also be involved in scheduling meetings, identifying participants for events, and creating awareness of products or offerings on behalf of sales and marketing teams. As an Advertising Sales Rep Analyst, you will be required to analyze and solve lower-complexity problems. Your interactions will primarily be with peers within Accenture, with limited exposure to clients or Accenture management. You will receive moderate-level instructions for daily tasks and detailed guidance for new assignments. The decisions you make will have an impact on your own work as well as that of others. This role is that of an individual contributor within a team, with a focused scope of work. Please note that this position may involve working in rotational shifts. The ideal candidate for this role should have a minimum of 3 to 5 years of experience and hold a graduation degree. Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 professionals serving clients in over 120 countries, Accenture is committed to driving value and shared success for its clients, employees, shareholders, partners, and communities. Visit www.accenture.com to learn more about us.,

Skill required: Digital Inside Sales - Inside Sales Designation: Customer Success Mgmt Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Nurture a high volume of accounts; upsell/cross-sell/activate existing and new accounts Retain and grow revenue within your accounts Develop an understanding of our partners business goals and turn data into compelling stories and actionable insights to help them succeed Work collaboratively with the sales team to develop, maintain, and grow relationships Track, analyze, and communicate key quantitative metrics and business trends internally to leadership Work with client business segment handling medium to enterprise opportunities Work on deals from start to presenting to prospective customers Bachelor s degree Has quota-based sales experience with sales impact on performance, quota attainment, and promotion Specific knowledge of the IT and cloud- based technology industry Interest in expanding industry knowledge through training and certifications Proven ability to consistently achieve 100%+ KPI attainment in previous sales role Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Show more Show less

As an intern at Krishworks Technology & Research Labs, you will have the opportunity to engage in a variety of tasks that will contribute to the company's product and IT infrastructure space. Your responsibilities will include: - Conducting thorough research on industry trends, customer needs, and competitive offerings to gain insights that will inform the company's strategies. - Analyzing competitor products, pricing strategies, market positioning, and value propositions to identify areas of improvement and competitive advantage. - Identifying target customer segments and ideal customer profiles to tailor marketing and product development efforts effectively. - Supporting the development of SWOT analyses and market entry strategies to enhance the company's market position. - Contributing to customer surveys, interviews, feedback collection, product presentations, brochures, and user manuals to ensure a customer-centric approach. - Presenting findings through reports, presentations, and dashboards to internal stakeholders for informed decision-making. - Tracking regulatory and technological developments that may impact the company's products to stay ahead of the curve. - Collaborating with marketing, product, and sales teams to align insights with business objectives and drive strategic initiatives. Krishworks Technology & Research Labs is an organization incubated by IIM Calcutta Innovation Park, supported by IIM Ahmedabad & ISB DLabs-Hyderabad, focusing on Ed-tech & software technology products. Since 2015, the organization has been dedicated to improving rural English literacy, providing quality skills to students, training local teachers, and integrating technology into education. The company's flagship product, Hi-Tech English Classes, is delivered to schools through the TechieTeacher app. In addition, Krishworks Technology Innovations, based in Bangalore, specializes in creating advanced software solutions for various niche sectors globally, including learning management systems, ERPs, IoTs, cloud and companion apps, and web solutions.,

Location: Bandra / Saki Naka, Mumbai Salary: ?12 LPA Job Type: Full-time Job Overview We are looking for a Customer Excellence Manager to lead initiatives that enhance customer satisfaction, loyalty, and retention. The role involves improving customer experience across multiple touchpoints, building customer-centric processes, and driving service quality. The ideal candidate will have strong experience in customer experience management, customer service operations, customer surveys, and customer success strategies . Key Responsibilities Customer Engagement & Retention Design and implement customer surveys to collect feedback, identify pain points, and improve overall service. Conduct quarterly meetings with major customers in collaboration with branch managers to strengthen relationships. Set up regular customer calls with escalation matrix and personally attend key discussions. Monitor and analyze customer churn rate and repeat purchase rate to improve retention strategies. Supplier & Internal Communication Create a supplier survey by engaging with medical representative managers, identify challenges, and implement corrective processes. Develop an internal survey between branch offices and head office to streamline communication and coordination. Order & Service Quality Management Track the number of orders per branch where queries are raised and measure response time for query resolution. Collaborate with the quality department to ensure stock room quality checks before dispatch. Provide training to customer service representatives in the order management team for improved service delivery. Operational Excellence Prepare a detailed branch-wise customer visit plan for managers to ensure regular client engagement. Implement best practices in customer experience and service operations across all touchpoints. Qualifications & Skills Bachelors degree in Business Administration, Operations Management, or a related field. Proven experience in Customer Experience, Customer Success, or Customer Service Management. Strong interpersonal, communication, and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to foster a customer-first culture within the organization. Why Join Us Opportunity to lead customer experience initiatives across India. Exposure to strategic decision-making at the intersection of operations, customer success, and quality management. Competitive salary of ?12 LPA. Work location: Bandra / Saki Naka, Mumbai. Apply now to build a customer-first culture and drive excellence in customer experience! Skills: customer experience,customer surveys,service operations,customer excellence,management,communication,customer service,operations,customer success planning,customer survey tools,customer analysis,supplier evaluation,internal survey,order management,service quality,training & development,planning & scheduling,service operation,operations management,business administration,customer service management Show more Show less

About the Role: As a part of this role, you will be responsible for driving business growth by acquiring new customers, introducing new services to existing customers, activating national accounts on a local level, and re-engaging lost customers. Your key responsibilities will include gaining a comprehensive understanding of each customer, identifying key decision makers and finance personnel, and being familiar with other service providers they engage with. Regular customer surveys will be conducted to ensure a thorough understanding of customer needs. Additionally, you will be required to have detailed knowledge of consignees, including their contact information, statutory details, and the type of consignee they represent. Understanding the competition is crucial, including their services, pricing strategies, and load factors managed for assigned portfolio customers. Conducting a SWOT analysis of key competitors in your territory/segment will be essential for strategic planning. Your calendar will be filled with periodic meetings with prospective customers, engaging with decision makers, finance managers, senior managers, warehouse personnel, and other relevant individuals. Daily follow-ups with potential customers as per targeted segments will be necessary, along with diligent tracking of all leads through the sales funnel. Eligibility Criteria: To excel in this role, you should hold an MBA or PGDM in Marketing/International Business from a reputable B School. Additionally, you should have a minimum of 2 to 4 years of experience in a similar profile, demonstrating your expertise in driving business growth and managing customer relationships effectively.,

The job requires a Digital Marketing professional to join our team in Navi Mumbai/Mumbai. As an eligible Indian Citizen, you should hold a Graduate degree in Marketing/Marketing Communication with a minimum of 60% marks or a Post Graduate degree with a minimum of 50% marks, both accompanied by Certification in Digital Marketing. Your age should not exceed 26 years, with a minimum age of 20 years as of the Job Application Date. While prior work experience in digital marketing is preferred, it is not mandatory. Strong written & verbal communication skills, as well as interpersonal abilities, are essential for this role. Your responsibilities will include coordinating with agencies for creatives, reports, and promotional emails, as well as organizing their distribution through various channels. You will also liaise with internal and external stakeholders for documentation and delivery of Marketing objectives. An added advantage would be your ability to design creatives, create GIFs, and videos in-house. Additionally, you will be involved in coordinating for ATL/BTL/OOH activities and contributing to building a lasting connection with consumers through customer surveys and feedback. You may also be required to undertake any other marketing-related activities as directed by the Branding & Marketing team. If interested, please ensure your application is submitted by the 18th of January 2025.,

As a Sales and On-field Researcher at ZedexInfo Pvt. Ltd., you will be responsible for collecting and analyzing market, consumer, and competitor data. Your key tasks will involve generating leads through direct outreach, networking, and field interactions, as well as conducting surveys to understand customer preferences. You will utilize both modern and traditional methods for data collection and analysis, providing actionable recommendations and sharing insights with the team. Your role will require you to conduct on-field research, connect with potential customers, and ensure accurate data handling. Daily reporting to the manager will be essential to track progress and findings effectively. To excel in this position, you should have a minimum qualification of HSC pass and possess effective communication and convincing skills. A willingness to travel locally within Mumbai and Navi Mumbai is crucial for this role. Proficiency in Marathi and Hindi is necessary, while a basic understanding of English for reporting or writing purposes will be beneficial. This is a 3-month duration on-site role at ZedexInfo Pvt. Ltd., located at E-113, Eastern Business District, LBS Marg, Bhandup West, Mumbai, 400078. You will have Sundays off during this period. If you are passionate about sales, research, and fieldwork, and meet the requirements mentioned above, we encourage you to apply for this exciting opportunity by contacting arya.borkar@zedexinfo.com.,

As an Associate at Accenture in Hyderabad, you will play a crucial role in the Intelligent Sales and Customer Operations team, focusing on Inside Sales and Customer Retention Program Implementation. Your primary responsibility will be to support lead/opportunity generation by conducting calls, sending emails, connecting via social media to generate leads, scheduling "first meetings" for sales/pre-sales, conducting customer surveys, identifying participants for events, and creating awareness of the product or offering on behalf of sales/marketing teams. Additionally, you will collaborate with the Customer Retention Program Implementation team to drive loyalty, deliver customer and brand experiences, and address unmet customer needs to enhance customer perceived value. To excel in this role, you should possess the ability to work effectively in a team, be adaptable and flexible, demonstrate agility for quick learning, exhibit strong collaboration and interpersonal skills, and have excellent written and verbal communication abilities. You will be expected to solve routine problems using general guidelines and precedent, with interactions mainly within your team and direct supervisor. Detailed instructions will be provided for daily tasks as well as new assignments that may impact your work. It is essential to have a good understanding of basic statistics and business terms to engage effectively with stakeholders. As part of the team, you will manage your deliverables to contribute to the overall workload efficiently and provide assistance to the team whenever necessary. This role involves working in rotational shifts as needed. If you are a motivated individual who thrives in a dynamic environment and is keen on making a tangible impact through sales and customer retention strategies, we encourage you to join our team at Accenture and be a part of our mission to create value and shared success for our clients, people, shareholders, partners, and communities.,