Customer Support

WebKorps

1 - 3 years

0 Lacs

indore madhya pradesh india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

salesforce api knowledge zoom

Work Mode

On-site

Job Type

Full Time

Job Description

Designation:

Location

Duration :

Key Responsibilities:

Provide exceptionaltechnicalsupportthrough voice and chat, troubleshooting and resolving customer issues related to software and hardware.
Utilize API knowledge to addresstechnicalinquiries and challenges.
Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
Maintain accurate and up-to-datetechnicaldocumentation for internal use and customer reference.
Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
Utilizesupporttools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements:

Minimum 1 year of experience in offshore voice and chattechnicalsupport.
Solid understanding of basic
software/hardware troubleshooting
and API concepts.
Proficient in usingsupporttools such as
Salesforce, Jira, and Zoom
.
Strong communication
and interpersonal skills with a customer-focused approach.
Excellent analytical and problem-solving skills.
Strong adaptability and a willingness to learn new technologies.
Ability to work permanent
night shifts.

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