Customer Support (Voice & Non-Voice)

AB7 Solutions

1 - 6 years

2 - 3 Lacs

mohali chennai bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer support sales non voice process voice process email process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Profile:

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
Provide timely and accurate support, address customer concerns, and ensure satisfaction.
Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
Record and update customer interactions in the CRM system accurately.
Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

Education:
Graduate in any discipline.
Experience:
Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
Skills:
Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
Languages:
Proficiency in English and Hindi or a South Indian language (South language for Bengaluru).
Availability:
Immediate joiners preferred.
Work Schedule:
6 days a week, 1 day rotational off.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

AB7 Solutions

IT Services and IT Consulting

Mohali Punjab

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support (Voice & Non-Voice)