Customer Support Trainee

OBJECTS OF THE COMPANY

A one-stop solution for travel professionals delivering Technology, Marketing, and Mentorship to transform travel companies from offline to online.

Our vision is to organize the travel companies operation and associate them all into a single platform and make them travel professionals. We specialize in Travel Website Development, Travel CRM Software, Travel Portal Development, FD Portal Development, DMC Portal Development, and Digital Marketing Services

JOB DESCRIPTION

We are seeking for an individual with good communication and analytical skills to join our team as a Client Software Training and Support. In this role, you will play a crucial role in ensuring the smooth operation of our software and technology solutions, including CRM systems, websites, and portals, by providing comprehensive support to our clients. Your primary responsibilities will include assisting clients with inquiries, maintaining strong client relationships and retain them, providing training on our company's products, and collaborating with internal teams to address client needs effectively.

ROLES AND RESPONSIBILITIES

• Maintain constant communication with management, team, and clients to ensure proper operations of the organization

• Familiarizing you with all products and services offered by our company.

• Maintaining meaningful relationships with existing clients to ensure that they are retained.

• Firmly work with respective team members to update the tickets

• Providing training on our company's products

• Resolving client’s tickets and escalate to the other teams if needed.

• Collect client Feedback, satisfy them and make them retain with the company.

• Convincing and influencing ability

• Excellent communication skills, Verbal and Written

• Skills to work both independently and as part of a team

Website: www.traviyo.com
Company Name: TraviYo
Address: 2nd Floor, F-17, SECTOR 6, NOIDA-201301
Nearest Metro Station: Noida Sector -15
Working Timing: 10:00 Am to 7:00 Pm
Working days: Monday to Saturday

Training Duration: 6 Months
Stipend: 10K per Month
Joining Date: Immediate
PPO: Depends on performance

Job Types: Full-time, Fresher

Pay: ₹9,000.00 - ₹10,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you available for a face to face interview at Noida?
• Are you an immediate joiner?
• Are you currently fresher and comfortable with the stipend of 10K during 6 months probation period?

Work Location: In person

Speak with the employer
+91 7982226235