Customer Support Trainee

Role Overview: As a Customer Support Trainee at SmartKargo, you will play a vital role in providing excellent customer service by responding to inquiries and resolving issues through various channels such as email, phone, and chat. Your responsibilities will include assisting customers with orders, tracking shipments, processing returns, and offering product information and recommendations. You will collaborate with different departments to ensure efficient order fulfillment, maintain accurate customer records, and escalate complex issues when necessary. Additionally, staying updated on product knowledge and industry trends will be crucial in meeting and exceeding customer satisfaction goals. Key Responsibilities: - Respond to customer inquiries and resolve issues via email, phone, or chat. - Assist customers with placing orders, tracking shipments, and processing returns. - Provide product information and recommendations. - Collaborate with other departments for timely order fulfillment. - Maintain accurate customer interaction records. - Identify and escalate complex issues to senior representatives. - Stay updated on product knowledge and industry trends. - Meet and exceed customer satisfaction goals and performance metrics. - Continuously improve customer service processes. - Possess excellent phone and email communication skills. - Ability to handle high volume customer interactions. Qualifications Required: - Bachelor's degree preferred. About Us: SmartKargo is a team with a unique blend of air cargo expertise and technological proficiency. With a background in software product design and deployment of enterprise solutions, we bring decades of experience to the table. Our close association with major airlines and innovation centers like Cambridge, Massachusetts, USA, positions us as leaders in the industry. SmartKargo operates under QuantumID Technologies, Inc., a global software and solutions company headquartered in Cambridge with a Technology Center in Pune, India. To learn more about us, please visit www.smartkargo.com and www.kart2door.com. Job Types: Fresher, Internship Contract Length: 6 months Location: - Pune, Maharashtra Shift Availability: - Night Shift preferred Work Location: In person Application Deadline: 30/08/2025 Expected Start Date: 09/09/2025,