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Customer Support Supervisor, Devices

Customer Support Supervisor, Devices

Rippling

3 - 8 years

3 - 8 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Customer Support Team Development Leadership Data Analysis Sla Management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities

Lead, mentor, and support team leads, fostering a culture of excellence and accountability.
Monitor team performance, ensuring SLAs, response times, and quality benchmarks are met.
Identify and resolve potential issues in customer interactions or workflows.
Collaborate with internal teams (Product, Tech, Operations) to address and resolve complex customer issues.

Key Deliverables

Achieve optimal staffing coverage and manage team scheduling/attendance.
Provide actionable insights for process optimization based on customer feedback and performance data.
Contribute to team meetings, strategy sessions, and training initiatives.
Ensure effective communication of goals and updates between the team and senior management.

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