Senior Executive - Retention & Activation, Retention

1 - 5 years

1 - 5 Lacs

Posted:1 day ago| Platform: Foundit logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Role Purpose

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.

Role Accountability

  • Provide servicing to customers ensuring optimum service levels to enhance customer experience
  • Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
  • Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
  • Ensure maintenance of TAT of resolution across sub-processes
  • Ensure process documentation and compliance adherence

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You